University of California

Board of Regents
Office of the President
Faculty Influences and the Academic Senate
Budget Process
Academic Programs
Information
Performance

 

The University of California is a premier research university. Four campuses are members of the prestigious American Association of Universities (AAU). A senior UC official said that very soon, two additional campuses would achieve that status. A chancellor noted that each of the nine universities was the equivalent of a top-ranked university and all would be members of AAU if it were not for the politics of belonging.

UC also plays a unique role in the hearts and minds of Californians. The ultimate goal for many high school teachers and high school principals is to graduate students capable of competing for a UC spot. A former regent described the university system as providing the standard of quality for the state and then told his personal story of the difference the university had made in his life. Virtually every person we interviewed expressed pride in the university and its accomplishments. Many repeated personal stories about the difference that their attendance at the university had made in their lives, similar to the former regent's story. Most mentioned the university's outstanding performance on recent rankings of graduate programs.

There is less agreement about the degree to which the university is a single entity. A former regent described UC as "a group of semi-autonomous campuses with primary responsibilities resting with campus leadership to develop a distinctive mission. The amount of central coordination is not strong or dominant." A chancellor described the university as an "anomaly." He said, "Constitutionally, organizationally, and functionally it operates like one university when it isn't." A current regent said, "The reason the university works at all is that it is largely decentralized in terms of education. The chancellors have a lot of authority and should have."

The degree of decentralization brings both advantages and disadvantages. A senior system administrator told us, "We now have a high degree of decentralization compared to where we were before. We've grown from a single University of California with branches to what are functionally nine co-equal campuses." While the university has systemwide policies, most educational and academic decisions are made at the campus level. Because of shared governance, many entities deal with academic policies. The point of initiation can be a chancellor, the Academic Senate on a campus, the provost, or even the Council of Chancellors. Ultimately, any initiative could be examined by all of these groups.

Even though the university includes nine separate campuses with considerable autonomy, a strong common culture and the size of the system disposes faculty and administrators to work with their counterparts on other campuses rather than turning to outsiders. A campus administrator said, "We tend to work very closely together and to talk more with one another than with outsiders. Our unified budget limits competition among the campuses, strengthening the system." Those we interviewed believe strongly in the value of the system organization and the advantages of exchanging information. A chancellor said, "The clout of the nine campuses is tremendous. We don't act as a group all of the time and when we do we have great power."

Some respondents described a down-side to the system arrangement. A chancellor identified UCLA as an institution that might be better off going in its own direction, but quickly added that the good of the system and the good of the state were best served by sacrificing individual benefits for the sake of the whole. Apart from the fact that some campuses (San Diego was also mentioned) might be better off on their own, the most serious criticism of the system had to do with the degree to which every campus seeks to emulate Berkeley and UCLA. Such homogenization is expensive in terms of the duplication of doctoral and professional programs. It also impacts adversely on innovation and flexibility. Any effort to reduce duplication must, at some point, confront what most observers agree is the strongest example of faculty governance in the United States.

The 1879 ratification of the state constitution granted to the UC Board of Regents powers that lead some to describe the university as "the fourth branch of government." When the state Legislature passes bills affecting the university, lawmakers usually include a clause explaining that the statute will only go into effect if the Board of Regents passes a comparable resolution. During the 1970s a series of court decisions laid out the separation of powers implied by constitutional status in terms of tuition, academics, and other areas of board responsibility. The university has its own retirement system, an asset that was used to fund one major campus strategy for responding to the state's fiscal crisis of the 1990s. The university also has the capacity to shift funds between accounts, an element of flexibility that helped the university preserve student numbers and services during fiscal cutbacks. While the state can prescribe the proportion of Cal State's fees to be used for student aid, they have only a gentlemen's agreement with the UC system.

This autonomy, according to a long-term observer of Sacramento politics, gives the university enormous bargaining power. UC representatives, however, still pay attention to the priorities of the Governor and the Legislature because of the state's power to determine budgets. Several years ago, a UC lobbyist asked an influential legislator what right he had to ask detailed questions about the UC budget. The answer was, "I have the money." A former CPEC official, after noting that nothing in the constitution requires the state to appropriate funds, described the university's tendency to dwell on the diminishing portion of funding provided by the state as "bullshit." He added, "The state appropriates 80 percent of core support and UC cannot get by without central or core support."

There are signs of a changing relationship between state government and the UC system. Recently, UC Board of Regents meetings have been contentious and the focus of much more attention from the media and the public. A regent described his first six years on the board as "very boring" and the next three years as "sheer panic." A chancellor said legislative term limits create real problems: "We don't know the people we are working with and they don't know us. Universities are hard to understand and we're going to be dealing regularly with brand new people."

The university recognizes that relationships with state government have changed. A campus business officer noted, "The Governor and the Legislature have the purse strings. We try to pay attention to what they tell us." This is a marked change to the historic approach to "fill legislative halls with blue jackets and gold ties" in a political interchange where "We take no prisoners." A CSU administrator told us that UC, with greater constitutional autonomy, has been much more willing to acquiesce to elected officials. The administrator added, "While UC's constitutional status gives them many degrees of freedom, the [freedom] seems to have diminished."

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Board of Regents

UC is governed by 26 Regents (18 of whom are appointed by the Governor to 12-year terms after confirmation by the Senate) and a student member appointed by the Regents for a one-year term. Seven ex officio members include the Governor, Lieutenant Governor (who can be and currently is from a different party than the Governor), the superintendent of public instruction, the Speaker of the Assembly, the president of the university, and the president and vice president of the alumni association. The board operates through seven standing committees, one of which first considers every matter requiring board action.

There are significant differences of opinion both within and outside the board concerning its appropriate role. A chancellor told us, "The Regents' role is to set policy, to set the rules and regulations for the university at large. They are then supposed to delegate operations to the president who in turn delegates to the chancellors who in turn delegate to vice chancellors and so on." New regents, who tend to be activist, are not particularly happy with this definition. A regent appointed by a previous Governor told us, "Regents do attempt to influence the actions of chancellors of individual campuses through both formal and informal means. Every time something happens on any campus, some regents want to establish a new regulation and a central staff to manage it to try to insure that universities behave as they think they should."

A newer regent expressed frustration with "the love/hate relationship" between the board, the administration and rest of the university: "Regents come to the board with particular interests but the establishment doesn't want the Regents involved. The Regents then lose interest and simply follow administrative recommendations." He described the question of how to channel Regents' interests for the best use of the university as "a major issue." One of his newer colleagues on the board reflected this position as well, noting that some of the regents are trying to get more power at the board level because "You want to feel that your work counts for something. You don't want to be a rubber stamp."

Regents do seem disengaged from many of the decisions an outsider might ordinarily expect them to consider. They don't evaluate chancellors. They don't evaluate the president and they don't receive information on the relative performance of campuses. In the absence of any formal evaluation process, a regent told us the board relies on national rankings of graduate programs, adding, "When the rankings came out last fall, it gave everybody a lift." Regents do not get involved in actions involving academic personnel. Curriculum decisions typically do not come to the board either. A regent who had served on the board for well over half of his total term had very little information about the Regents' role with respect to graduate programs. He asked rhetorically, "Why do five universities have medical schools?" He thinks that Regents should be involved in approving new doctoral programs but he is not sure if this is the case.

Much of the work on the budget is also done without the Regents' knowledge. The formula used for distributing the UC appropriation to the campuses is not approved by the Board of Regents. The 7.25 percent tuition increase in the 1996-97 UC budget message developed by the UC administration came as what one regent described as "a big surprise to Regents and students at a public meeting." The same regent acknowledged, "The sheer magnitude of the university leads to many surprises, but the board has given the new president a clear message that they will tolerate some little surprises but they do not want big surprises."

There are at least two or three different ways in which buildings can be funded. A regent told us that very few of the buildings actually constructed came before the Buildings and Grounds Committee. Campuses can sometimes build parts of a building even if funds for the entire building are not available. This same regent described his view of the budget process: "The board receives a report in October on negotiations with the Governor. In November, they decide to go along with it. The process is very fluid and difficult to understand. Regents do get involved with student fee issues."

We heard at least three explanations for the more activist role new regents are taking. The first, widely heard among those within the UC system, emphasized the changing character of the board. One university administrator noted that at one time Regents were:

people who had close associations with the university and who viewed being on the board as a great privilege and who understood relationships between boards and managers. The board now has fewer people who have ever run large enterprises. It is made up of housewives, doctors, contractors with small businesses, lawyers with small businesses, and accountants with experience in regulatory agencies. As a result, people who do not understand the difference between running the university and governing the university are trying to do both.

Those who criticize the composition of the current board are not in agreement about how it should be changed. One regent argued that younger members are needed and that members should be chosen less on the basis of the size of their contribution to the Governor's campaign. Another said that the board would benefit if it "included fewer lawyers and more business folks."

A former regent said he was not sure that the Regents had ever been representative of the demographics of the people of California or that it should be. He was not convinced that a board with more representative characteristics would make an improved contribution.

A second explanation for board activism favored by newer regents and those close to them has to do with the degree to which a former president, David Gardner, tried to keep activities close to the Office of the President. That experience, plus public reaction to the way the board handled his retirement package, we were told by a regent, has induced a bias among many regents to be distrustful of the president's office and to be doubtful of whether it knows how to manage. A regent who participated in the retirement decision added, "While the staff served us badly on the retirement package, we served ourselves badly as well. The publicity from this action was very damaging to us and very embarrassing to us." The regent continued by noting, "The system was badly in need of reforms when Peltason [Gardner's replacement] was hired but none were forthcoming."

Some regents also complained about staff motivations and responsiveness, as well as the accuracy of the information they provide. One, obviously irritated by staff comments about board micro-managing, noted with some determination that regents would get involved in whatever they consider important. The regent forwards questions from students and other constituents directly to chancellors and other staff members. Responsiveness among chancellors varies greatly, "all the way from I'll get you an answer right away to five months have gone by and we haven't heard a thing." This same regent noted that affirmative action administrators were very unresponsive in providing information about preferential admissions, adding, "If administrators had been more responsive, it might not have prevented the problem but it certainly would have helped."

A third explanation of increased activism by the Regents holds that the Governor has a political agenda and has appointed regents to carry it out. This explanation occurs with about equal frequency among internal constituents of the university and those close to the Sacramento political scene. A legislative aide in describing the stand-off between the president and the Regents in the implementation schedule for ending preferential admissions noted that the Regents did not listen or take advice in the deliberation process before setting a deadline for implementing the policy. He added, "Anyone should know that a policy cannot be changed in mid-cycle without opening yourself to a number of lawsuits." The board, and particularly its most vocal members, looked completely past this concern, according to the aide, "because the issue was so politically important to them."

The combination of past mistakes and present activism insures interesting board meetings. Most meetings are held in an auditorium on the San Francisco medical campus, chosen, we were told, in the vain hope that the inconvenient location would discourage unwanted public participation. Visitors to board meetings have to run a gauntlet of uniformed UC security officers who sometimes outnumber the participants they are there to search. Once inside the auditorium, participants are separated from the stage on which Regents sit around a table by a number of tiered rows in which staff members and invited guests are seated. In each aisle, a security officer dressed in civilian attire watches spectators rather than the board meeting.

Meetings rarely start when scheduled, follow no time line that is discernible to visitors, and are frequently interrupted by closed sessions. Information about agenda items is hard for visitors to obtain in advance or at the board meeting. Describing these meetings as public relations disasters would probably do them too much credit. Since acting on the affirmative action issue, board meetings have been frequently disrupted by student protesters. Affirmative action has been an enormous drain on board morale and energy. At one meeting, students seated in the spectator section rushed the board and slightly injured a security guard. Later that afternoon, one regent told us, "The forthcoming initiative on civil rights to be voted on this fall will take the Regents off the hook. If it passes we're mandated by the voters to do what we did. If it doesn't, I'll vote to reverse." California voters did pass the initiative, which attempts to end the use of race or ethnicity in admissions support programs or related services.

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Office of the President

The president's office has three main functions. The first, described by the current president as the "key system linchpin" concerns maintaining at least a minimum level of coordination and promoting consistency across the system in relation to issues where there is legal exposure. Securing agreement about the policies everyone must live by is a high priority of the current president. We were told by him, however, "There is no common understanding across the system as to which policies fall into this category."

A second important function involves managing the processes that define and sustain an organizational culture that keeps individual campuses from moving into their own orbits. Central among these processes are academic personnel, admissions, and the curriculum, all of which are coordinated through the office of the system provost, whose major challenge is to address all potential points of conflict. Perhaps the most sensitive of the processes the provost oversees is the "transfer, consolidation, disestablishment, and discontinuation of programs" (TCDD). TCDD amounts to a form of due process for faculty threatened by collaborative activity undertaken to improve academic efficiency and synergy across campuses. Partly because of the UC culture, the process relies much more strongly on carrots than sticks. The relative emphasis on carrots troubled at least one regent who told us he would like to see substantially more authority over Ph.D. programs lodged in the Office of the President.

A third key function of the Office of the President has to do with negotiating the annual budget with the Legislature and the Governor, ideally with the support of the Board of Regents. Part of the challenge here is to reconcile the campus budget process, which largely faces inward, with the system budget process, which is focused outward. Established procedures for relating the system budget to academic planning are, in the words of one system administrator, "enormously cumbersome and do not accomplish much."

The president's office manages these multiple tasks through a staff described by a UC faculty leader as numbering from 1,100 to 1,200 employees. System executives would not provide a precise figure, arguing that the numbers would be meaningless because the figures include the UC press, agricultural extension, the total extension program, the overseas program, and certain other systemwide initiatives. This argument falls largely on deaf ears among UC faculty, who express concern not only about the numbers but also the bureaucracy. The same faculty member who furnished the estimate of the numbers added that "Some parts of the central office look on the faculty as a pain in the ass."

One metaphor we heard for understanding the role of the Office of the President compared the system to a dog sled and the president to someone standing on the back of the sled. Our informant added:

The University of California cannot be taken on its face value as a single university operating in many locations. It must be seen as a system in its own right. The president of the university is not a leader who can say anything about programs or curriculum without generating a letter from every department in the system asking him what the hell business is it of his how any subjects are taught. Leadership out of the president's office is a strange thing. The president can talk about the quality of education, about the cyber-library, about telecommunications, and about the role of the university in research. But he cannot talk about how well calculus is being taught.

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Faculty Influences and the Academic Senate

The Academic Senate is the umbrella for faculty governance in UC. The senate includes three constituent bodies plus two types of committees-committees of the council and committees of the faculty. The committees of the Academic Council include: the Board of Admissions and Recruitment, which deals with eligibility; the Committee on Educational Policy, which focuses on undergraduate education; the Committee on Graduate Academics (Graduate Council), which deals with approvals of graduate programs; the Committee on Faculty Welfare, which has responsibility for bread-and-butter issues; the University Committee on Planning and Budgeting, which has addressed such issues as the tenth campus and the medical schools; and the University Committee on Academic Personnel, which owns the systemwide Academic Personnel Manual. The chairs of each of these committees serve on the Academic Council along with the chair and vice chair of the council and the head of each campus senate.

The Academic Council serves as the executive committee of the Academic Senate. The chair and vice chair of the Academic Council attend Board of Regents' meetings and regularly participate in discussions, although they cannot vote. There is also a statewide Academic Assembly composed of representatives from each campus proportional to size plus the chair and vice chair of each campus senate. The Academic Assembly meets by statute once a year and acts mainly to confirm events that have already taken place. It can, however, inject itself into any issue and can introduce new legislation. The Academic Assembly also confirms the Academic Council chair and vice chair and is keeper of the rules.

Campus senates are called divisions. Divisions generate policy as well as implementing it. If a division generates policy, it must convince the other eight divisions to support its position. Divisions may also take other actions involving policies that apply only to their own campus. Currently there are tensions among divisions and between some divisions and the Academic Council.

The source of power of the Academic Senate, including its authority over academic programs and admissions, is in the standing orders of the Board of Regents and dates to the faculty revolt of 1919. Faculty view the authority of the Academic Senate as constitutionally established. The senate must be consulted on appointments, promotions, and tenure. Divisions make recommendations on academic personnel that chancellors are unlikely to contravene, although technically they could. A regent told us that tenure and curriculum decisions never get to the board, adding that the president's office gets involved on a policy level but most of the decisions are made at the campus level.

Faculty influence extends well beyond the formal structure of the Academic Senate. Faculty members are dominant in the selection processes for presidents and chancellors, first of all determining who appears in the pool and, second, in narrowing the pool to ten. Once the pool of candidates is down to ten, the Regents' committee and faculty members work together to reduce the pool to from three to five finalists who are invited for interviews. The process produces the single name that is advanced by the Regents' committee to the entire Board of Regents. Thus, a majority of the board is not involved in selecting a new president other than by endorsing the selection of a subcommittee of their peers. The process is very similar for chancellors. Not surprisingly, most leaders come from within the system, many through the Academic Senate.

Some regents believe the selection process for chancellors and the president is too private and does not provide for sufficient involvement of a majority of the Regents. During our study, the Regents introduced a motion to change the process to have the top three candidates appear before the full Board of Regents before a single person has been selected. The motion failed. Commenting on the decision to retain the current process, one regent said, "It's hard to be too enthusiastic about the existing approach [for selection of a president], given the results it produced the last time around."

A second way that faculty exercise influence outside the senate structure is illustrated by the affirmative action issue. The initiative to ban race and ethnicity as criteria for admission or employment at the university came from a regent. The response of the Academic Senate was to refer the matter to the universitywide Committee on Affirmative Action, an action now considered by some senate leaders as a mistake. Such committees do not make their reports through the Academic Council and are not subject to the discipline of the committees that do. A faculty leader told us, "Such committees should not really be thought of as part of a hierarchy." Once the Affirmative Action Committee took up the issue of the Regents' initiative, they developed their own report and forwarded it to the Board of Regents without checking with the Academic Council, thus by-passing regular senate procedures.

Depending upon whose perspective is valued, the Academic Senate is either the reason why UC became as great as it did or the principal barrier to fundamental change. In reality, it may be both. A former regent told us, "The strengths of the senate are the strengths of the university, but it makes analysis and change more difficult." A chancellor described the Academic Senate as "the principal barrier to change because it insists that UC is one university, that all faculty must be treated the same at all campuses, and that all campuses must be comprehensive." A former system executive said, "Chancellors complain more about the senate than is justified."

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Budget Process

The president's office coordinates the development of a unified budget through seeking answers to such questions as, what issues does the university of California face, and what is happening at the state and federal levels? The approach does not feature planning; the only campus-specific information that appears anywhere in the 177-page 1996-97 budget proposal appears on the last two pages and reports FTE student enrollments and actual-year average enrollments. Vice chancellors in charge of planning and budgeting work with the president's office in the design and conduct of scenarios. The priorities in the UC budget are the result of meetings among the chancellors and their planning and budgeting vice chancellors. The actual budget is negotiated between the president's office and the Department of Finance and then the Legislature. The request for state funds for capital improvements is submitted in a separate volume and is projected on a five-year time line.

The Office of the President has historically used an annual approach, but the compact with the Governor negotiated during the past year has essentially changed that. The compact represents a four-year plan that provides guaranteed funding increases on an average of approximately four percent in addition to funds provided for state debt service, in return for a guarantee from the university for enrollment growth, increased portability of courses, continued increases in productivity and efficiency, and high priority on improved graduation rates.

Once the Legislature has made its lump sum appropriation to the university, the university divides the funds among campuses. A faculty member told us that this task used to be accomplished by yelling and screaming. Under a previous president, a formula was devised that weighted graduate students more than undergraduates. A new president is now reconsidering that formula. A proposal under consideration during our study would provide equal compensation for undergraduate and graduate students for new resources above the current base. Neither the president nor anyone else can take away from one campus to give to another. The most that can be done is to redistribute the increment.

Campuses have substantial latitude over the funds they receive through whatever formula the system agrees upon. However, funds that flow to the campuses are watched very carefully by internal constituencies, thus limiting what chancellors can do in the absence of consensus about the way in which money should be spent. Funds appropriated for salaries are held sacred. Funds related to workload have much greater flexibility. Most student fees go back to the campuses where they are generated, but some of the funds are redistributed among campuses to take into account different economic profiles and differing kinds of students.

While there are no uniform campus budgeting processes, UC Berkeley illustrates how one campus currently manages this activity. The chancellor issues guidelines in January listing the content of the Governor's proposed budget and the university's expectations with respect to appropriations. The guidelines ask vice chancellors to help develop campus priorities by answering questions raised by the chancellor. Responses are analyzed and hearings occur under the direction of both academic and fiscal administrators. These activities lead into an annual budget retreat of seven senior administrators. During this meeting, campus priorities are ranked using issue papers prepared by the campus planning and budget office. This meeting produces recommendations to the chancellor and a letter to unit heads indicating what will be funded. Because this budget process grew out of hard times, it is more elaborate than one used previously. It may, according to some campus administrators, "be more elaborate than the system requires at the present time."

UC Berkeley had unique advantages as well as unique challenges in dealing with the budget reductions of the last several years. Because of positive fund balances and the reliance on retirement funds to offer early retirement to faculty, the campus was able to phase in the consequences of reductions in state funding rather than require severe departmental cuts in the year the state actually reduced funding. While reductions in state funding were apportioned in a reasonably uniform manner across the system, the impact of early retirement was greater on Berkeley; faculty numbers are down about ten percent in 1996-97 from the year before cuts began. Because it is an old campus, Berkeley has more deferred maintenance (currently $130 million worth) than the typical campus. In addition, the problems of maintaining the library, which serves in some respects as a state library, have been more severe than in other libraries of the system, with the cost of funding inflation for acquisitions alone amounting to approximately $3 million per year.

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Academic Programs

The most serious program issue for the University of California is duplication at the graduate level, with five graduate programs in Scandinavian and the five teaching hospitals cited most frequently. But the issue is extraordinarily complex. A campus provost who acknowledged an over-production of Ph.D.s in the nation was not sure that UC with its reputation for high quality departments was the right place to begin addressing the problem. The provost said:

The economics of reducing programs is more complicated than a simple statement that programs are duplicative. Some graduate programs are too big because they need graduate assistants to teach large numbers of undergraduates. Overall, graduate education is extremely important to the research university, where the need for a common sense of citizenship among faculty can be defeated if some are second-class citizens because they do not have doctoral programs.

The provost also pointed to the importance of graduate education as a driver for the state's economy.

Provosts no longer believe all campuses must replicate Berkeley. They have been meeting for the past two years to study ways to get faculty to engage in cooperative planning. Like many activities within the university, this one has been largely invisible, in part because of concerns that if administrators are perceived to be too visibly involved, they run the risk of offending the Academic Senate and alienating people whose collaboration is essential. Provosts are also concerned about appearing to promise more than they can deliver, perhaps wisely so since their efforts to date seem to have achieved very mixed results.

Cooperation is easiest to obtain in research, where state and national laboratory money create the possibility for funding at the system level. It is much more difficult to obtain in areas such as history and foreign languages, although both have been involved in discussions. Absent exceptional fiscal stress, collaboration is very problematic, particularly if it has connotations for ending a program at a particular campus. The budget provides the primary incentives. The system is trying to hold some central discretionary money to encourage collaboration of the sort currently being undertaken by history faculty. Most of the examples of differentiation and collaboration we were able to uncover, however, underscore the extreme difficulty of working through system processes and safeguards in matters involving university faculty.

While some UC officials hope for greater cross-campus collaboration through use of technology, campuses have been inconsistent in implementing collaborative models-running the spectrum from beaming information between campuses to actually sharing courses and programs. A senior system administrator told us that the tenth campus, when developed, will have to draw heavily from existing campuses and that technology will be a strong part of this equation. The university is also studying the use of technology within its libraries.

Information

Most respondents criticized the university for the quality, accuracy, and timeliness of the information they provide to the public. A state senator told us that the university needs to do a much better job of outreach and information dissemination in describing its mission and its importance to the state and the communities that it serves. A regent who characterized the university as "elitist and detached in the past" added, "This is a luxury we can no longer afford."

Although Regents get, according to one regent, "far more information than we can handle," they are not sure it's the right information. Regents were particularly critical of the information they received in relation to "the affirmative action disaster." In a board meeting we observed, system staff were closely questioned about an article that had appeared in a San Francisco newspaper dealing with internal security of the computer system and the treasurer's office. A staff member said the report the newspaper had quoted was never intended to be subjected to public scrutiny. Clearly no one on the board had been informed about the issue. Following expressions of concern, a regent said, "I assume you will be certain that a letter goes to the chair of the Audit Committee explaining this situation." In the same meeting, after selecting an audit firm different from the one recommended by the treasurer, the Audit Committee closely questioned representatives of the firm to be certain their work would reflect the interests of Regents and not simply support the perspectives of staff members.

Despite these warning signals, UC administrators expressed high levels of satisfaction with the information system. A senior executive told us, "Information is abundant and fine. If there is not enough information out there, it is certainly not the fault of the system. There is simply too much information for any one person to understand but certainly the university does all that it needs to do to provide information." A chancellor said that in order to effectively communicate with policy leaders, campus heads must convince them to visit. He said that his campus had some success in doing this, adding, "People like the campuses to which they relate and what they know about them. It's the other campuses that bother them." A senior administrator on a different campus described a community advisory committee that the campus has used and said that it had been a good tool for communication.

UC faculty members disagreed with administrators. An Academic Senate leader reported:

The information system doesn't work well because it is imbedded in so much junk. A large part of the problem has to do with the way the university manages information to support positions and please constituencies. We try to provide information that conceals differences between campuses. Data gets organized particular ways to deal with particular problems and constituencies.

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Performance

Assessing UC performance in the presence of changing objectives and allegedly managed information is a risky business. A chancellor said, "Two or three years ago, Regents were criticizing the university because we weren't moving fast enough on affirmative action. It was the Regents who created an exception category and mandated its use to increase the under-represented population." A regent who supported ending affirmative action described administrators and chancellors as "deceptive in trying to perpetuate the myths that the university does not admit on the basis of race, that race is only one of many criteria, that diversity equals quality, and they do not admit students without qualifications." According to this regent, from 40 to 60 percent of UC students were admitted on the basis of academic qualifications and the balance on the basis of social diversity. He also told us that admissions staff admitted they did not read the essays of whites and Asian-Americans but only those of the under-represented groups.

The affirmative action controversy blurs any effort to assess university performance on access and equity. The issue is not so much about outcomes as it is about objectives. High selectivity and high pressures for full-time attendance produce graduation rates for under-represented populations that are the envy of the rest of the nation, even if they are below the rates for Asian-Americans and whites. The university is now designing a new set of strategies for diversity. One regent described outreach as where the university needs to focus its efforts. Recently, the university convened an Outreach Task Force that includes representatives from UC, CSU, the community colleges, K-12 schools, and the independent sector. The university will spend at least $100,000 a year on this program, which, a second regent said, "would exist forever because of the amount of work that has to be done with the high schools and graded schools." This same regent told us that UC had done a "lousy job of increasing diversity at the undergraduate level and that the graduate level had gone to the opposite extreme."

A final issue in the access equation has to do with university relationships with community colleges. According to a senior UC spokesman, "Transfer now works quite well." The same official put most of the blame for transfer problems on the failure of community colleges to provide students with the necessary encouragement and courses. Most individuals outside the UC system, however, agreed with a legislative aide who noted that the university really doesn't pay much attention to community colleges, focusing its outreach programs instead on high schools.

The picture on efficiency is also unclear. It is possible to argue, as did one campus fiscal officer, that the university has improved its efficiency over the past three years because it is now receiving about ten percent less from the state and is providing the same quality of service to the same number of participants. Or one can argue, as did a senior UC executive, that UC is actually lower-cost than either the community colleges or CSU because large classes and the use of graduate assistants make it unnecessary for the university to spend as much on undergraduates. Whatever the merits of these "efficiency arguments," they are somewhat undermined by the comments of a chancellor who, after noting the efficiencies produced by fiscal stress, added that the changes were not lasting: "Unfortunately, as soon as the crisis was over the university tended to return to business as usual."

Apart from anecdotal information of the sort reported above, it is not clear that UC has really looked at itself in terms of efficiency. A regent told us he has not seen a lot of information across campuses on efficiency. A former regent and strong UC supporter said, "The university has to assess itself and to be convincing that it has looked at itself in terms of how it allocates the resources it already has. It cannot make its case for public support if it has not accomplished this task." A senior chancellor provided some evidence about the degree to which such assessment has occurred in the questions he posed and the answers he provided:

Does California need nine AAU-type universities? California could probably get along with less but it's better off for having nine. Should there be less duplication? Yes. The nine multipurpose universities could be more specialized. They could have a greater sum at less cost if they were less duplicative. Can California afford nine research universities? Yes, if changes are made that encourage more entrepreneurship and permit privatization.

Most questions about efficiency, however, are quickly brushed aside by information about UC contributions to the state economy. Said one regent in a typical response:

Sure the university is expensive, but it's worth it. In San Diego, the UC payroll is $40 million a month, second only to the Navy as a producer of jobs and payer of salaries. Gifts to the university are at an all-time high. The economic impacts of the institution are critical to the areas where they are located and to the state. The University of California is a great producer of jobs and every Californian has a real stake in their success.

Assessments of quality were subject to none of the ambiguity we heard when discussing access or efficiency. Virtually everyone expressed pride in the "greatest university in the world." The principal evidence advanced was the recent National Research Council ratings in which UC campuses did extraordinarily well. A chancellor told us, "This is really a measure of the quality of the faculty, and systemwide the University of California cannot be beat." A legislative aide described research in graduate education as a critical component of university performance and said that the university does a good job in these areas.

If one moves beyond research and graduate program rankings, however, concerns about quality begin to appear. A former regent said the key question is whether the university could provide quality education to as many students as are projected to be qualified to enroll. He continued, "The quality of UC includes attracting good chancellors, attracting and retaining good faculty and ultimately being able to offer students the ability to complete degrees in a timely way so they don't have to go out of state to graduate in four years." A legislative aide noted the need for closer relationships between higher education and the K-12 system. A former policy official expressed concern about the failure of UC to use its considerable power in helping schools improve.

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